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The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
A ready companion for those studying the ITIL 4 guidance, this book enables candidates to focus on the areas that will be examined, understand the best ways to approach the questions, and provides exam hints and support to maximize ITIL 4 Foundation success. --
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider andits customers, users, suppliers, and partners. --
Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --
Discussing concepts, principles, methods, and techniques, this book provides invaluable guidance in the practical application of high-velocity IT.--
Discussing concepts, principles, methods, and techniques, this book provides invaluable guidance in the practical application of high-velocity IT. --
Designed to support senior managers undertaking project board roles, this book covers the duties, behaviors, responsibilities and accountabilitiesexpected of project board members. --
Designed to support senior managers undertaking project board roles, this book covers the duties, behaviors, responsibilities and accountabilities expected of project board members. --
Discussing concepts, principles, methods, and techniques, this book provides the essential guidance that organizations need to address new service management challenges and to maximize the full potential of modern technology. --
Providing an overview of common Agile ways of working and how they relate to enterprise agility, this book demonstrates how a culture of enterprise agility is beneficial to organizations dealing with transformation, and identifying common barriers to success. --
Designed for project managers working in an agile space, or those looking to understand more about agile delivery, this book gives you the skills and knowledge to benefit from agile delivery, whilst maintaining purposeful levels of control with PRINCE2. --