Key Element Guide ITIL Service Operation

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The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

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Title Statements

Full title :Key Element Guide ITIL Service Operation.

Summary

The 'Key Element Guide ITIL Service Operation' provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

Edition Statements

Publication Date:©2012.

Publication Statements

Publisher(s):The Stationery Office Ltd
Place of Publication:London
Language:eng
Publication Date:©2012.

The Physical Object

Description:1 online resource (116 pages).

Edition Identifiers

ISBN:9780113313747, 0113313748
oclc:on1331418475
Dewey Decimal:004.0688

Key Element Guide ITIL® Service Operation -- Contents -- Acknowledgements -- 1 Introduction -- 1.1 The ITIL service lifecycle -- Figure 1.1 The ITIL service lifecycle -- 1.2 Service operation -- key element guide -- 1.2.1 Purpose and objectives of service operation -- 1.2.2 Scope -- 1.2.3 Value to business -- 1.3 Context -- 1.3.1 Service strategy -- 1.3.2 Service design -- 1.3.3 Service transition -- 1.3.4 Service operation -- 1.3.5 Continual service improvement -- 2 Service management as a practice -- 2.1 Services and service management -- 2.1.1 Services -- 2.1.2 Service management -- 2.1.3 IT service management -- 2.1.4 Service providers -- 2.1.5 Stakeholders in service management -- 2.1.6 Utility and warranty -- 2.1.7 Best practices in the public domain -- 2.2 Basic concepts -- 2.2.1 Assets, resources and capabilities -- Figure 2.1 Examples of capabilities and resources -- 2.2.2 Processes -- Figure 2.2 Process model -- 2.2.3 Organizing for service management -- 2.2.4 The service portfolio -- 2.2.5 Knowledge management and the SKMS -- Figure 2.3 The service portfolio and its contents -- 2.3 Governance and management systems -- 2.3.1 Governance -- 2.3.2 Management systems -- Figu…