This book aims to introduce a distinctively evangelical voice to the discipline of practical theology. Evangelicals have sometimes seen practical theology as primarily a "liberal" project. This collection, however, actively engages with practical theology from an evangelical per…
« The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book …
Title Page -- Copyright -- Dedication -- Acknowledgments -- About the Authors -- Introduction -- Interactive Online Learning Environment and Test Bank -- How to Contact the Authors -- ITIL Capability Intermediate Exam Objectives -- Assessment Test -- Answers to Assessment Test -…
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service Capability exams. Written by Service Management and ITIL framework experts, this book gi…
Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation ex…
Service management as a practice -- Understanding service strategy -- Service strategy processes -- Understanding service design -- Service level management : aligning IT with business requirements -- The other service design processes -- Service design roles -- Understanding se…
