ITIL Foundation exam study guide

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Everything you need to prepare for the ITIL exam The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success.

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Title Statements

Full title :ITIL Foundation exam study guide / Helen Morris, Liz Gallacher.

Summary

Edition Statements

Publication Date:2012.

Publication Statements

Publisher(s):John Wiley & Sons
Place of Publication:Chichester
Language:eng
Publication Date:2012.

Notes

Includes index.

The Physical Object

Description:xxxvi, 371 pages : : illustrations ; : 24 cm

Edition Identifiers

ISBN:9781119942757, 1119942756
oclc:ocn779259271
LC Classification:T58.64
Dewey Decimal:658.4038

Service Management as a Practice ; Understanding Service Strategy ; Service Strategy Processes ; Understanding Service Design ; Service Level Management: Aligning IT with Business Requirements ; The Other Service Design Processes ; Service Design Roles ; Understanding Service Transition and the Change Management Processes ; Service Transition Processes ; Delivering the Service: The Service Operation Lifecycle Stage ; The Major Service Operation Processes ; The Other Service Operation Processes ; Understanding Continual Service Improvement. -- Appendix A: Answers to Review Questions ; Appendix B: Sample Foundation Examinations ; Appendix C: About the Additional Study Tools.

Subjects

Computer technical support -- Study gui… Dépannage informatique -- Guides de l'é… Electronic data processing personnel --… Information technology -- Study guides.… Information technology -- Study guides.… Information technology projects -- Stud… IT infrastructure library ITIL (Information technology management… ITIL (Norme) -- Guides de l'étudiant. -… Projets de technologie de l'information… Services de soutien (Gestion) -- Guides… Study guides Support services (Management) -- Study … Technologie de l'information -- Guides … Technologie de l'information -- Guides … Zertifikat