Title Statements
- Full title :ITIL continual service improvement / Great Britain. Office of Government Commerce.
Edition Statements
- Publication Date:2011.
- Edition:2nd ed
Publication Statements
- Publisher(s):TSO
- Place of Publication:London
- Language:eng
- Publication Date:2011.
Notes
Incluye glosario e índice.
The Physical Object
- Description:xi, 246 p. : : il. ; : 28 cm.
Edition Identifiers
- ISBN:011331308X, 9780113313082
- oclc:ocn916483052
- Dewey Decimal:004.068
Table of Contents
Contenido: V.1. Continual service improvement. -- V.2. Service design. -- V.3. service transition. -- V.4. Service strategy. -- V.5. Service operation.
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