ITIL continual service improvement

ITIL continual service improvement

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Title Statements

  • Full title :ITIL continual service improvement / Great Britain. Office of Government Commerce.

Edition Statements

  • Publication Date:2011.
  • Edition:2nd ed

Publication Statements

  • Publisher(s):TSO
  • Place of Publication:London
  • Language:eng
  • Publication Date:2011.

Notes

Incluye glosario e índice.

The Physical Object

  • Description:xi, 246 p. : : il. ; : 28 cm.

Edition Identifiers

  • ISBN:011331308X, 9780113313082
  • oclc:ocn916483052
  • Dewey Decimal:004.068

Table of Contents

Contenido: V.1. Continual service improvement. -- V.2. Service design. -- V.3. service transition. -- V.4. Service strategy. -- V.5. Service operation.

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