Office Lean: understanding and implementing flow in a professional and administrative environment

by Eakin, Ken

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Title Statements

Full title :Office Lean : understanding and implementing flow in a professional and administrative environment / Ken Eakin.

Edition Statements

Publication Date:©2020
Edition:First edition

Publication Statements

Publisher(s):Routledge/Productivity Press
Place of Publication:New York, NY
Language:eng
Publication Date:©2020

The Physical Object

Description:xxix, 246 pages : : illustrations ; : 26 cm

Edition Identifiers

ISBN:9780367196653, 0367196654, 9780367196646, 0367196646
oclc:on1121097396
LC Classification:HD58.9
Dewey Decimal:658.4/013

Part I. Grasping the situation -- 1. The legacy of industrial management -- 2. Two types of efficiency -- 3. Changing the system -- Part II. Designing the flow -- 4. Understanding flow -- 5. Busy does not mean productive -- 6. Design principle I: continuity -- 7. An accounting story -- 8. Design principle II: balance -- 9. Creating balance -- 10. The CapCell experiment -- 11. The seven gates of hell -- Part III. Thinking beyond flow -- 12. Prerequisites to problem solving -- 13. Start with standards -- 14. Using standards to create flow -- 15. Lean thinking and the digital age -- 16. Automation and imbalance -- 17. Lean leadership and strategy -- Conclusion: Work is a human system.