Professional front office management

Type Book

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Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

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Title Statements

Full title :Professional front office management / Robert H. Woods [and three others].

Summary

Edition Statements

Publication Date:2014
Edition:First edition

Publication Statements

Publisher(s):Pearson
Place of Publication:Harlow, Essex
Language:eng
Publication Date:2014

Notes

Includes index.

The Physical Object

Description:1 online resource

Edition Identifiers

ISBN:9781292056050, 1292056053
oclc:on1015214949
LC Classification:TX911.3.M27
Dewey Decimal:647.94068

Cover -- Contents -- Glossary -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- X -- Y -- Z -- 1. Overview of the Lodging Industry -- 2. Front Office and the Guests: Planning for Quality Service -- 3. Overview of the Front Office Department -- 4. Front Office Property Management System -- 5. Managing Forecast Data -- 6. Revenue Management -- 7. Distribution Channel Management -- 8. Management of Data-Generating Front Office Subsystems -- 9. Reservation, Reception, and Room Assignment Management

10. Front Office and the Guests: Delivering Quality Service -- 11. Guest Charges, Payment, and Check-Out -- 12. Night Audit and Report Management -- 13. Front Office: Hub of the Hotel -- Index -- A -- B -- C -- D -- E -- F -- G -- H -- I -- J -- K -- L -- M -- N -- O -- P -- Q -- R -- S -- T -- U -- V -- W -- Y