Quality improvement
When the term quality is used, we usually think of an excellent product or service that fulfills or exceeds our expectations. These expectations are based on the intended use and the selling price. For example, a customer expects a different performance from a plain steel washer than from a chrome-plated steel washer because they are different grades. When a product surpasses our expectations, we consider that quality. Thus, it is somewhat of an intangible based on perception.
Read More ↓Title Statements
- Full title :Quality improvement / Dale H. Besterfield.
Summary
When the term quality is used, we usually think of an excellent product or service that fulfills or exceeds our expectations. These expectations are based on the intended use and the selling price. For example, a customer expects a different performance from a plain steel washer than from a chrome-plated steel washer because they are different grades. When a product surpasses our expectations, we consider that quality. Thus, it is somewhat of an intangible based on perception.
Read More ↓Edition Statements
- Publication Date:©2014
- Edition:Ninth edición
Publication Statements
- Publisher(s):Pearson Education
- Place of Publication:England
- Language:eng
- Publication Date:©2014
Notes
Contiene índice.
The Physical Object
- Description:1 recurso en línea (1 recurso en línea (ii, 254 páginas):) : ilustraciones
Edition Identifiers
- ISBN:9781292022307, 1292022302, 9781292035505, 1292035501
- oclc:on1153990970
- Dewey Decimal:658.562
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