Service science and the information professional

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"Service science is a new trans-disciplinary field that touches on subjects such as computer science, engineering, management, business, and the social and cognitive sciences. This book demonstrates to information professionals in all sectors that this new discipline exists and why it is relevant to them. It has emerged as we transition to a service and information-based economy, and libraries will deal with both information and services"--OCLC.

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Title Statements

Full title :Service science and the information professional / Yvonne de Grandbois.

Summary

Edition Statements

Publication Date:©2016

Publication Statements

Publisher(s):Chandos Publishing is an imprint of Elsevier
Place of Publication:Stanton Harcourt
Language:eng
Publication Date:©2016

Notes

Includes index.

The Physical Object

Description:1 online resource (1 recurs en línia).

Edition Identifiers

ISBN:9781780633138, 1780633130
oclc:ocn986595095
Dewey Decimal:020

Front Cover; Service Science and the Information Professional; Copyright Page; Dedication; Contents; Readers Info; Acknowledgements; Prologue; 1 Service, Systems, and Science; A Service is ... ; Service Defined; Service Described: The IHIP Paradigm; Classifying Services; The Standard Industrial Classification; Typologies of Services; Trade of Goods and Services; Products and Services and Their Differences; The Product-Service Continuum; Organizational Models; Risk Factors; The Contact Factor; Service-dominant view; Self-Service; Self-Service Technologies; Super Service.

Sustainability and ServicesWhat Is a Service System?; Systems and Functions; Holistic Service Systems; Service Systems Expand; Service Systems in Information Work; Library 2.0 and the Long Tail; How to Apply the Long Tail to Information Work; Library 3.0; The Knowledge Economy and Life-Long Learning; The International Information Sector; Research4Life; The Bigger Picture; References; 2 The Story of Service Science; The Shift to a Knowledge Economy; Agricultural, Industrial, and Post-Industrial Economies; Types of Economic Sectors; The Economic Importance of Services.

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