Services management

Services management: an integrated approach

by Dierdonck, R. van, (Roland) Gemmel, Paul Looy, Bart van

Type Book
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After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.

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Title Statements

  • Full title :Services management : an integrated approach / edited by Paul Gemmel, Bart Van Looy, Roland Van Dierdonck.

Summary

After looking at the specific nature of services and the peculiarities of managing services, the three sides of service management are discussed extensively in this book. Concepts and frameworks are followed by case studies and examples.

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Edition Statements

  • Publication Date:2013.
  • Edition:Third edition

Publication Statements

  • Publisher(s):Pearson
  • Place of Publication:Harlow, England
  • Language:eng
  • Publication Date:2013.

Notes

Previous edition: 2003.

The Physical Object

  • Description:xxxii, 505 pages : : illustrations (black and white) ; : 25 cm

Edition Identifiers

  • ISBN:027373203X, 9780273732037
  • oclc:ocn857543140
  • LC Classification:HD9980.5
  • Dewey Decimal:338.4068

Subjects

industry Service industries -- Management Services (Industrie) -- Gestion

Writers

Dierdonck, R. van, (Roland) Gemmel, Paul Looy, Bart van

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