The consumer in public services: choice, values and difference

by Greener, Ian Powell, Martin A. Simmons, Richard, (Richard A.)

Type Book

Rate 0.0 /5

The consumer in public services critiques established assumptions surrounding citizenship and consumption. Drawing on empirical research, it challenges existing stereotypes about the 'consumer as chooser' and shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services.

Details

Files

Reviews

Download

Title Statements

Full title :The consumer in public services : choice, values and difference / edited by Richard Simmons, Martin Powell and Ian Greener.

Summary

Edition Statements

Publication Date:2009.

Publication Statements

Publisher(s):Policy Press
Place of Publication:Bristol
Language:eng
Publication Date:2009.

The Physical Object

Description:xiii, 289 pages : : illustrations ; : 24 cm

Edition Identifiers

ISBN:9781847421807, 1847421806, 9781847421814, 1847421814
oclc:ocn231588576
LC Classification:JN329.C87
Dewey Decimal:351

Foreword ~ Ed Mayo; Introduction: Managing the 'Unmanageable Consumer' ~ Martin Powell, Shane Doheny, Ian Greener and Nick Mills; The consumer and New Labour: the consumer as king? ~ Eric Shaw; Narratives of public service delivery in the UK: comparing central and local government ~ Catherine Needham; 'Understanding the 'Differentiated Consumer' in public services ~ Richard Simmons; Differentiating consumers in professional services: Information empowerment and the emergence of the fragmented consumer ~ Angus Laing, Gill Hogg, Terry Newholm and Debbie Keeling; The health care consumer ~ Martin Powell and Ian Greener; The consumer in education ~ Catherine M. Farrell; The consumer and social housing ~ Nick Mills; The people's Police? Citizens, consumers and communities ~ John Clarke; The consumer in social care ~ Caroline Glendinning; Differentiated consumers? A differentiated view from a service user perspective ~ Peter Beresford; Authoritative consumers or experts by experience? User groups in health and social care ~ Marian Barnes; The public service consumer as member ~ Richard Simmons and Johnston Birchall; Conclusion: the consumer in public services ~ Richard Simmons & Martin …

Subjects

Administration publique (Science) -- Gr… consumenten Consumers -- Great Britain Consumption (Economics) Consumption (Economics) -- Great Britain Customer services Customer services -- Great Britain Great Britain Konsumentpolitik -- Storbritannien Municipal services Municipal services -- Great Britain Offentliga sektorn -- Storbritannien Openbare dienstverlening POLITICAL SCIENCE -- Civics & Citizensh… POLITICAL SCIENCE -- Public Policy Public administration Public administration -- Great Britain Service à la clientèle -- Grande-Bretag… Services municipaux -- Grande-Bretagne