Total facilities management

Earlier editions of "Total Facilities Management" have been praised for the lucid presentation style and direct applicability of its contents. The Third Edition follows in that tradition, providing an accessible text bridging the gap between the theory of facilities management and its implementation. This book raises issues which all practitioners should consider before embarking on a particular plan, showing the link between facilities management practice and an organization's business objectives and dealing with issues known to concern practitioners.

9781405186599.

Previous edition: Oxford: Blackwell, 2005.

Preface to the Third Edition -- Preface to the Second Edition -- Introduction -- Abbreviations -- 1 Background to facilities management -- Key issues -- Origin -- Rationale for facilities management -- Defining facilities management -- Approaches to facilities management -- Informed client function -- Concept of best value -- Supplier relationships -- Matters of risk -- Conclusions -- 2 Developing a strategy for facilities management -- Key issues -- Introduction -- Developing a facilities management strategy -- Strategic analysis of facilities requirements -- Developing solutions -- Strategy implementation -- Relationships between client organisations and service providers -- Case study -- Developing a strategy -- Conclusions -- 3 Facilities planning -- Key issues -- Introduction -- Real estate management -- Space management -- Design briefing -- Facilities management brief -- Post-occupancy evaluations -- Real estate options -- Totally serviced workplaces -- Conclusions -- 4 Retaining services in-house vs outsourcing -- Key issues -- Introduction -- Attributes of service -- Customer service -- Uniqueness of service -- Priority, flexibility and speed of response -- Management imp…