What Every Manager Should Know about Quality
""Offers an accessible account of quality control and features forms, worksheets, and step-by-step procedures that simplify statistical process control - showing how to build a business that will thrive in today's economy. ""--Provided by publisher.
Read More ↓Title Statements
- Full title :What Every Manager Should Know about Quality / Thomas Pyzdek.
Summary
""Offers an accessible account of quality control and features forms, worksheets, and step-by-step procedures that simplify statistical process control - showing how to build a business that will thrive in today's economy. ""--Provided by publisher.
Read More ↓Edition Statements
- Publication Date:1990.
- Edition:First edition
Publication Statements
- Publisher(s):CRC Press
- Place of Publication:Boca Raton, FL
- Language:eng
- Publication Date:1990.
The Physical Object
- Description:1 online resource : : text file, PDF
Edition Identifiers
- ISBN:9781482277005, 148227700X
- DOI:10.1201/9781482277005
- oclc:on1027762831
- LC Classification:TS156.P993 1990
- Dewey Decimal:658.5/62
Table of Contents
Cover; Half Title; Title Page; Copyright Page; Preface; Contents; 1: Basic Concepts of Quality Control; WHAT IS QUALITY?; WHAT IS CONTROL?; THE QUALITY CONTROL SYSTEM; Establishing Quality Guidelines; Building Quality into the Design; Procurement Quality Function; In-Process and Finished Product Quality Planning; Inspection and Test Planning; Control of Nonconforming Material; Customer Complaints; Education and Training for Quality; INSPECTION AND TESTING; QUALITY AND THE LAW; SUMMARY; 2: Vendor Quality Assurance; ETHICS AND HUMAN RELATIONS; SCOPE OF VENDOR QUALITY CONTROL
VENDOR QUALITY SYSTEMSMULTIPLE VENDORS; EVALUATING VENDOR QUALITY CAPABILITY; VENDOR QUALITY PLANNING; POSTAWARD SURVEILLANCE; SPECIAL PROCESSES; QUALITY RECORDS; VENDOR RATING SCHEMES; PROCUREMENT STANDARDS AND SPECIFICATIONS; SUMMARY; 3: Human Resources and Quality; BASIC PRINCIPLES OF INDUSTRIAL PSYCHOLOGY; Maslow's Hierarchy of Needs; Herzberg's Hygiene Theory; Theories X, Y, and Z; OPERATOR- VERSUS MANAGEMENTCONTROLLABLEPROBLEMS; The Operators Know What They Are Supposed to Do; The Operators Know What They Are Actually Doing
The Operators Have the Responsibility, Authority, Skill, and Tools Necessary to C…
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