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This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service d…
Een nieuwe klantgerichte benadering gericht op kwaliteitsverhoging, die op vele facetten van de dienstverlening door bedrijven en organisaties van toepassing is.