"Welcome to our 14th edition! Thank you to everyone who has used and learned from previous editions. We are proud to present to you our best-ever edition. Our mission with this text is to inform, instruct, and inspire. We hope to inform by providing descriptions of the important…
"Welcome to our 14th edition! Thank you to everyone who has used and learned from previous editions. We are proud to present to you our best-ever edition. Our mission with this text is to inform, instruct, and inspire. We hope to inform by providing descriptions of the important…
In this ever more competitive environment there are five essential types of performance, on which the organization beats, equals, or loses to the competition which are cost, quality, speed, innovation and service. These five performance dimensions, when done well, deliver value …
Emphasizes six essential performance dimensions: cost, quality, speed, innovation, service and sustainability. This results-oriented focus delivers value to the customer and a competitive advantage to managers and their employers. Its cutting edge topical coverage draws from a w…
