"Organizational Behavior for the Hospitality Industry presents all the needed content of an Organizational Behavior book, but from a hospitality perspective, with cases and exercises geared specifically for the hospitality industry."--Jacket.
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This organizational behaviour text focuses on the hospitality industry, delving into the concepts that are relevant to students who plan to enter the industry. Hospitality organizations today must achieve excellence in human relations, and that success starts with quality organi…