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This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on …
This text looks at human resource management in call centres from an international perspective & uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on em…