Hello! And Every Little Thing that Matters will transform the way businesses interact with customers â#x80;#x93; delivering a big impact with small ideas. Impactful ideas for businesses on how to treat their customers, from saying Hello to everyone who you encounter to making su…
This book aims to transform how businesses interact with customers by focusing on the lost art of making them feel cared for. The concepts in this book do not cost a lot of money but have the potential to change the fundamental dynamic between a business and its customers. In th…
We're often told 'Don't sweat the small stuff' but in customer service, author Kate Edwards reminds us that the small stuff is exactly what customers remember and gives them a reason to become regulars. It all starts with 'Hello, ' which not only requires a response but also spa…