Jantsch, John

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The small-business guru behind Duct Tape Marketing and The Referral Engine teaches readers how to establish lasting commitment in their employees, customers, and businesses. Why are some companies able to generate committed, long-term customers while others struggle to stay aflo…

Reveals the secrets of companies who have inspired loyalty in customers and employees, demonstrating the importance of a single-minded company purpose while providing coverage of such topics as strategy, culture, and customer promise.