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A modern classic about how people really make decisions: drawing on prior experience, using a combination of intuition and analysis.
Working Minds is a true handbook, offering a set of tools for doing CTA : methods for collecting data about cognitive processes and events, analyzing them, and communicating them effectively. It covers both the "why" and the "how" of CTA methods, providing examples, guidance, an…
Offers a set of tools for doing Cognitive Task Analysis (CTA): methods for collecting data about cognitive processes and events, analyzing them, and communicating them effectively. Provides guidance for planning and carrying out CTA, with chapters on capturing knowledge and capt…