A maioria das abordagens de gestão de conflitos nas empresas não funciona. Para potencializar a solução de desavenças e impulsionar o moral, adote políticas de resolução de conflitos mais inteligentes. O consultor de mediação David Liddle garante que o conflito é inevitável e po…
Packed with best practice case studies from major UK and global organizations, this book is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. --
La mayoría de los métodos convencionales de gestión de quejas en las empresas no funcionan. Para mejorar la solución de desacuerdos y el ánimo, adopte políticas de solución de conflictos más adecuadas. David Liddle, consultor en mediación, dice que el conflicto es inevitable y p…
Mediation consultant David Liddle says conflict is inevitable and can affect your whole workforce, so leaders should prepare by instituting more effective resolution policies. Liddle offers a comprehensive overview for managing institutional conflict. Though he deals primarily w…
Acknowledgements -- Introduction -- Putting conflict into context -- What's wrong with contemporary conflict management and what can organizations do about it? -- The lifecycle of a conflict : how and why conflicts escalate -- The causes and the sources of dysfunctional conflict…