"Customer service best practices from the company that sets the standard. Virtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys ha…
The Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of…
Title Page -- Table of Contents -- Acknowledgments -- Foreword -- Introduction -- Introduction to the Third Edition -- The Customer Experience Conundrum -- Becoming the Nordstrom of Your Industry -- A Family Business, a Public Company -- What Makes Nordstrom Unique? -- Why a Thi…