Journalist and consumer advocate William J. McGee offers an exposé on the "friendly skies." From outsourced call centers in India to the Alabama location where all lost baggage ends up, McGee traveled around the globe immersing himself deep into the world of commercial airlines.…
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An indictment of the airline industry and the lax oversight and economic and political pressures that jeopardize the safety of passengers.
Journalist and consumer advocate William J. McGee offers an exposé on the "friendly skies." From outsourced call centers in India to the Alabama location where all lost baggage ends up, McGee traveled around the globe immersing himself deep into the world of commercial airlines.…