The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-e…
The term 'customer service' is not new to the academic library community. Academic libraries exist to serve the needs of their community, and hence customer service is essential. However, the term can be applied in a variety of ways, from a thin veneer of politeness, to an all-e…
Customer Service in Academic Libraries' draws on practical experience to explore the concept, nature, and benefits of an organizational culture based upon the principles and practices of customer service, in its fullest sense. The term 'customer service' is not new to the academ…
Annotation
This book defines the role of customer service in the academic library, focusing on how to build relationships, meet customer needs, develop people, measure impact, and more.