The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions th…
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions th…
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers.
Service operations management
by Johnston, Robert, Shulver, Michael, Slack, Nigel, Clark, Graham
Analyseand addressorganisationalchallenges using real world examples Service Operations Management,5th Edition,by Robert Johnston and others is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in…
Service operations management
by Johnston, Robert, Shulver, Michael, Slack, Nigel, Clark, Graham