Lembra das lojas do seu bairro onde você costumava ir quando criança? Mesmo que a ida às compras hoje em dia esteja mais modernizada, os clientes ainda querem se sentir valorizados como eram antigamente. O escritor e empresário Micah Solomon ensina como transformar os clientes h…
"In an age of social media, smartphones, self-service, and six-second attention spans, High-Tech, High-Touch Customer Service throws your business a lifeline. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their ex…
This book gives an analysis of what's new in the digital world and what has stayed the same, with information on how to create repeat customers, and examples of anticipatory customer service, as well as some cautionary examples of customer service gone wrong.
In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for…
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizati…
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizati…
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizati…