Manufacturers rely on the Six Sigma Business Scorecard, which author Praveen Gupta designed. To provide service companies with a similar tool, Gupta and co-author Rajesh K. Tyagi, a service operations expert, jointly developed the "Complete and Balanced Service Scorecard." They …
Learn to adapt, use, and succeed with the business scorecard in your service organization. Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for manufacturing firms, replacing them with new measures to maximize investments in…
"Thousands of organizations are driving value through the use of the business scorecard. Unfortunately, most business scorecards are not designed for service businesses. Now, two of the world's leading service business performance experts show how to adapt, use, and succeed with…
In the U.S., service related activities have become dominant aspects of the economy and currently account for well over 50% of our GNP. The authors' framework eliminates outdated, low-value techniques originally created for manufacturing firms, replacing them with advanced techn…