The book gives an introduction to energetic materials and lasers, properties of such materials and the current methods for initiating energetic materials. The following chapters and sections highlight the properties of lasers, and safety aspects of their application. It covers t…
Social Customer Service is new. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very…