Over the past decade, putting public services on-line has been a focus of huge policy and financial investments aimed at providing more joined-up service delivery. For some this is part of a transformation that is bringing about a new era of integrated digital government. For ot…
Drawing upon extensive research from inside live projects, this book examines the use of digital technologies to provide more joined-up public services, and combines cross-disciplinary insights to provide a new social informatics perspective on digital government.