John Wiely and Sons

Understanding Educational Statistics Using Microsoft Excel and SPSS

by Abbott, Martin Lee

0 Type: Book

This book treats the procedures that are commonly employd when working with data across various fields of social science research: single-sample tests; independent t-tests; ANOVA and factorial ANOVA; correlation; bivariate regression; Chi square; Multiple regression.

Managing Customer Experience and Relationships: A Strategic Framework

by Peppers, Don, Rogers, Martha, Rogers, M.

0 Type: Book

In this book putting the customer ay the center of every business decision; combines theory, case studies, and strategic analysis into a powerful identify-Differentiate-Interact-Customize (IDIC) framework .