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This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high q…
Care home workers increasingly work with people nearing the end of their lives, including people with medically complex conditions. However, many do not have a medical background and find that practical advice on how to address these people's very specific needs is scarce. In th…
Communication Skills that Heal addresses the concerns of both patients and medical professionals regarding communication under time constraints. It challenges current communication concepts in healthcare and weaves together anecdotes, theory, principles and practical, holistic a…
"Communication skills that heal addresses the concerns of both patients and medical professionals regarding communication under time constraints. It challenges current communication concepts in healthcare and weaves together anecdotes, theory, principles and practical, holistic …