Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Preface -- Contents -- Part 1 Service Industry Applications -- Chapter 1: Introduction -- Origin of modern quality control -- Employment in the service industries -- Major differences between service industries…
Cover -- Half Title -- QUALITY AND RELIABILITY -- Title -- Copyright -- Dedication -- About the Series -- Preface -- Contents -- Chapter 1. Introduction -- Chapter 2. Creating the Process of Continuous Profit Improvement -- Chapter 3. Dealing with the Physical Environment -- Cha…
Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Contents -- About the Series -- Preface to the Third Edition -- Preface to the Second Edition -- Preface to the First Edition -- Part I: The Basic Program For Quality Control -- 1 The Competitive Advantage of P…