"Save your organization by building the skills to deal with difficult people We all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strateg…
"From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation. Whether you've 'seen it all' or are just starting out, Negotiation Genius will dramatically improve y…
"From two leaders in executive education at Harvard Business School, here are the mental habits and proven strategies you need to achieve outstanding results in any negotiation. Whether you've 'seen it all' or are just starting out, Negotiation Genius will dramatically improve y…
"Developed for training, HR, and OD professionals, this book provides the keys to effective interpersonal collaboration. Building on a foundation of four principles (Be Real, Extend Respect, Take Responsibility, and Build Relationships). Readers will learn how to apply five stra…
How to transform workplace bullies into allies
"The rash of bullying incidents within schools, universities, and workplaces has prompted a public outcry and a call to action. To address the growing problem of interpersonal violence, schools have engaged in anti-bullying rallies, businesses have enacted civility policies, sta…
Konflikte zu analysieren und Konfliktprozesse zu steuern wird für Führungskräfte immer wichtiger, da das Konfliktpotenzial durch Veränderungen der Umwelt zunimmt. Gerhard Schwarz, ausgewiesener Experte in Sachen Konfliktmanagement, vermittelt vielfältige Anregungen für den sinnv…
Building on the success of two earlier best-selling editions from 2003 and 2011, this benchmark text and highly cited reference work now appears in its third edition. This book is a research-based resource on key aspects of workplace bullying and its remediation, which:Covers th…