Influence, the classic book on persuasion, explains the psychology of why people say "yes" and how to apply these understandings. Dr. Robert Cialdini is the seminal expert in the rapidly expanding field of influence and persuasion. His thirty-five years of rigorous, evidence-bas…
A quick, easy and important educational comic guide to using gender-neutral pronouns. A great, simple look at the importance of using correct pronouns; extremely accessible to those for whom gender-neutral language is a new concept. -- School Library Journal (starred review) Arc…
"The study of metaphor is now firmly established as a central topic within cognitive science and the humanities. We marvel at the creative dexterity of gifted speakers and writers for their special talents in both thinking about certain ideas in new ways, and communicating these…
For many health care professionals and social service providers, the hardest part of the job is breaking bad news. The news may be about a condition that is life-threatening (such as cancer or AIDS), disabling (such as multiple sclerosis or rheumatoid arthritis), or embarrassing…
« Human factors relates to the interaction of humans and technical systems. Human factors engineering analyzes tasks, considering the components in relation to a number of factors focusing particularly on human interactions and the interface between people working within systems…
"Human factors relates to the interaction of humans and technical systems. Human factors engineering analyzes tasks, considering the components in relation to a number of factors focusing particularly on human interactions and the interface between people working within systems.…
Storytelling has come of age in the business world. Today, many of the most successful companies use storytelling as a leadership tool. At Nike, all senior executives are designated "corporate storytellers." 3M banned bullet points years ago and replaced them with a process of w…
An approachable guide to dealing with the difficult personalities we encounter at work and in the home, as well as our own sometimes hurtful personality patterns. It offers strategies such as anger and conflict management, and helps readers make decisions about difficult relatio…
On October 25-26, 2005, the Chemical Sciences Roundtable held a workshop to explore issues involving those who use and contribute to chemical literature, as well as those who publish and disseminate chemical journals. As a follow-up to the workshop, a summary was written to capt…