The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include…
The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. A major part of this role is to ensure that incidents are dealt with effectively and normal service is restored as quickly as possible. Responsibilities include…
"Snappy Perl programs to streamline tasks and sharpen coding skills"-- "Perl one-liners are small and awesome Perl programs that fit in one line of code and do one thing really well. Perl One-Liners showcases 130 short and compelling lines of code that do all sorts of handy, ge…
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 up…
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 up…
The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is comp…
The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This new edition is comp…
BLearn how to automate and manage your containers and reduce the overall operation burden on your system./bh2About This Book/h2ulliUse containers to manage, scale and orchestrate apps in your organization/liliTransform the latest concept of Kubernetes 1.10 into examples/liliExpe…
BLearn how to automate and manage your containers and reduce the overall operation burden on your system./bh2About This Book/h2ulliUse containers to manage, scale and orchestrate apps in your organization/liliTransform the latest concept of Kubernetes 1.10 into examples/liliExpe…
BMaster Wireshark and discover how to analyze network packets and protocols effectively, along with engaging recipes to troubleshoot network problems/bh2About This Book/h2ulliGain valuable insights into the network and application protocols, and the key fields in each protocol/l…
Over 60 recipes to install, configure, and manage your IIS 10.0 About This Book Provide a secure, easy-to-manage extensible platform for hosting your websites Leverage IIS 10.0 in order to deploy web site in seconds Integrate Windows and Nano Server 2016 and automate it with Pow…