"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that insi…
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that insi…
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that insi…
User Experience Innovation is a book about creating novel and engaging user experiences for new products and systems. User experience is what makes devices such as Apple's iPhone and systems such as Amazon.com so successful. iPhone customers don't buy just a phone; they buy into…
In "Kundenorientierte Unternehmensführung" geben renommierte Fachvertreter aus Wissenschaft und Unternehmenspraxis verlässliche Antworten auf aktuelle Fragen zu den Themen Kundenorientierung, Kundenzufriedenheit und Kundenbindung. Ziel der Herausgeber und Autoren ist es, dem Les…
This title is based on first-hand interviews with professionals of all levels who have studied Apple, hundreds of hours observing the selling floor in Apple's retail space, and extensive research into the company's training programs.
Examines Apple's unique customer service strategy, showing how these same practices can be used for success in other retail arenas.
Presents guidance and tips for creating a satisfied and loyal customer by using the five steps of service from Apple.
Presents guidance and tips for creating a satisfied and loyal customer by using the five steps of service from Apple.
This title is based on first-hand interviews with professionals of all levels who have studied Apple, hundreds of hours observing the selling floor in Apple's retail space, and extensive research into the company's training programs.