"Most hospitals, health systems, and other provider organizations in the U.S. are still facing financial peril from continuing cuts in Medicare, new federal legislation, and a precarious economic environment. The second edition of this book updates analysis, forecasts, and recom…
The CART principles : from too much and too little, to just right -- The theory of change --The CART principles -- Monitoring with the CART principles-- The CART principles for impact evaluation -- Collecting high-quality data -- Educate! --Developing a theory of change for "cha…
Introduction : we the capitalists -- Incentives gone wild -- The return of ownership -- Not with my money -- The new geometry of regulation -- The queen's question -- People's pensions, commonsense banks -- Capitalism : a brief owner's manual
Die Qualität von Dienstleistungen erhöhen - das ist das Anliegen dieses Buches, das bereits in kürzester Zeit in der 5. Auflage erscheint. Der Autor, ein renommierter Marketingfachmann, setzt sich mit dem Dienstleistungsbegriff auseinander, er diskutiert die Instrumente zur Mess…
