Roaming the Internet, users sometimes encounter severe problems or feel dissatisfied using a particular site. E-government websites are the public gateways to access information and services but there is still no agreement on how to assess a government's online presence. Failure…
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Significant attempts have been made by national governments to provide services and information on the Internet via information and communication technologies. However, the accomplishment of these efforts strongly depends on how the targeted users, such as citizens, trust, use a…
e-Government services are typically developed by internal service providers, often neglecting the service end user. Subsequent delivery of services can be jeopardised without due consideration of the service user, lacking in consideration of their needs and expectations in the d…
In the past few years, e-government has been a topic of much interest among those excited about the advent of Web technologies. Due to the growing demand for effective communication to facilitate real-time interaction between users and e-government applications, many governments…
his study attempts to obtain a holistic view of ICT application and its impact in the context of a developing economy taking the Lebanese Ministry of Finance as a case study. It draws on the works of Heeks and Stanforth (2007) and Tseng (2008) for the pre-deployment phase of the…
This study investigates the role of privacy and data protection in the implementation of e-government in developing countries. It examines the privacy and data protection issues which arise when e-government is introduced in Ghana. E-government is a way that governments liaise w…
This research contributes to the debate about the impacts of ICTs on the business of local government. It conceptualises the city as a site of local governance where ICTs have an impact on the social, political and economic complexities. Indeed, the starting point of this resear…
This research provides the first thorough investigation into, and analysis of, the literature on e-government metrics and has opened up the topic and literature to the practitioner community. The research focuses on English local government, in response to what the researcher ha…
World-over, E-Government has been recognised as a tool for radically improving the way governments interact with their citizens. While the obvious benefits of E-Government include providing convenience and easy access to customers thereby resulting in improved services to citize…
With the rapid development of the Internet and web technology, governments worldwide have caught onto this revolution and shown rapid development of electronic government (e-government) in the public sector. Nowadays, there are a significant number of e-governments that are acce…
Dieses Fachbuch zeigt, wie Organisationen der öffentlichen Verwaltung den digitalen Wandel erfolgreich meistern. Behörden und öffentliche Einrichtungen stehen vor der Herausforderung, ihre Leistungen und Aufgaben für Bürger und Unternehmen in elektronischer Form und unabhängig v…
The rapid expansion and proliferation of technology are continually changing our daily personal and civic lives. The internet's role and the technology behind it are arguably one of the most critical policy innovations of the past century. The rapid, widespread, and sustained di…
In recent years many countries have implemented e-government initiatives. Local, state and federal agencies around the globe are embracing the e-government initiatives, which can be seen operating practically in all walks of life. The Government of the Sultanate of Oman, through…
Due to the increased organizational dependence on information systems and technology, most of today's organizations and governments have plans to implement information technology and e-government in all of their job processing and communication tools. The Republic of Yemen is a …