The use, reuse and manipulation of information has become a key factor in the success of any organisation in an increasingly competitive and global business environment. Ensuring that employees are able to access (or are provided with) the right information in a timely manner is…
The use of email as a communication and information sharing medium in large, complex, globally distributed engineering projects is widespread; yet there exists little understanding of the content of the emails exchanged and the implications of this content on the design project,…
This thesis is based around five studies examining the psychology of interpersonal communication applied to organizational settings. The studies are designed to examine the question of how the way that people in positions of power in organizations communicate with subordinates, …
This dissertation discusses techniques to improve the effectiveness and the efficiency of spam control. Specifically, layer-3 e-mail content classification is proposed to allow e-mail pre-classification (for fast spam detection at receiving e-mail servers) and to allow distribut…
