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Governments across the world are pursuing reform in an effort to improve public services. But have these reforms actually led to improvements in services? "Evaluating Public Management Reforms" develops a framework for a theory-based evaluation of reforms, and then uses this fra…
Governments across the world are pursuing reform in an effort to improve public services. But has this led to improvements in services? This volume develops a framework for a theory-based evaluation of reforms, and assesses the impact of new arrangements for public service deliv…