This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from …
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from …
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from …
Explores the work practices of experienced photocopier maintenance technicians working for the Xerox Corporation. Examines the triangular relationship between the technician, the customer and the machine. Highlights the narrative process used by technicians in the diagnosis of m…
This is a story of how work gets done. It is also a study of how field service technicians talk about their work and how that talk is instrumental in their success. In his innovative ethnography, Julian E. Orr studies the people who repair photocopiers and shares vignettes from …
In Usable Pasts, fourteen authors examine the manipulation of traditional expressions among a variety of groups from the United States and Canada: the development of a pictorial style by Navajo weavers in response to traders, Mexican American responses to the appropriation of tr…
"In Usable Pasts, fourteen authors examine the manipulation of traditional expressions among a variety of groups from the United States and Canada: the development of a pictorial style by Navajo weavers in response to traders, Mexican American responses to the appropriation of t…
"In Usable Pasts, fourteen authors examine the manipulation of traditional expressions among a variety of groups from the United States and Canada: the development of a pictorial style by Navajo weavers in response to traders, Mexican American responses to the appropriation of t…
