"The bestselling authors of the classic Difficult Conversations teach us how to turn evaluations, advice, criticisms, and coaching into productive listening and learning We swim in an ocean of feedback. Bosses, colleagues, customers-but also family, friends, and in-laws-they all…
Drawing on ten years of working with businesses, nonprofits, governments, and families, the authors combine the latest insights from neuroscience and psychology with practical advice to explain how to turn feedback into productive listening and learning. "The bestselling author…
30 Minuten Online-Moderation
by Seifert, Josef W., Kerschbaumer, Bettina
from30 Minuten
Das Telefon ist Kontaktmedium Nummer 1 im B2B-Bereich. Für die meisten Unternehmen stellt es das wichtigste Instrument in der Kundenkommunikation und in der aktiven Neukundengewinnung dar. Doch viele Mitarbeiter sind beim Einsatz des Telefons als Verkaufsinstrument unerfahren un…
This book is about how to give outstanding feedback to patients, their family members, and other professionals. Effective feedback sessions have the potential to help patients understand their neurocognitive syndromes in the larger context of their real world environments and in…
This book is about how to give outstanding feedback to patients, their family members, and other professionals. Effective feedback sessions have the potential to help patients understand their neurocognitive syndromes in the larger context of their real world environments and in…
Annotation
Social Work Live accesses multiple approaches to student learning: experiential, visual, and auditory. Carol Dorr emphasizes the important role of self-reflection and critical thinking in social work practice by paying special attention to process recordings and observing how th…
The authors cover difficult situations in both personal and professional life.
This is a practical guide to talking to clients using a solution-driven and strength-based approach that empowers clients and helps them to find lasting solutions to their problems. In this text, asking questions about clients goals and resources, the strengths that will let the…