This book tackles the reform of regulatory and enforcement practice. It shows how the vague prescriptions for reform (centred on concepts of customer service and process improvement) fail to take account of the character of regulatory responsibilities, which involve the delivery…
Reconsiders the central purpose of social regulation-the abatement or control of risks to society. Recounts the experiences of pioneering agencies that have confronted the risk-control challenge directly, developing operational capacities for specifying risk concentrations, prob…
Annotation.
Ben Kafka offers a critical history and theory of one of the most ubiquitous, least understood forms of media: paperwork.
"This report assesses the impact on citizens and businesses of the administrative simplification measures carried out by the Mexican Social Security Institute. Administrative burdens are measured in the time it takes citizens and businesses to complete forms and wait in line to …