To induce tax compliance, two opposite approaches are used: the coercive and the persuasive: firm action versus collaboration. Little attention has been paid to the comparative success of these two approaches – a situation this thesis seeks to remedy by investigating the effecti…
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Smart cards are examples of advanced chip technology. They allow information transfer between the card holder and the system over secure networks, but they contain sensitive data related to both the card holder and the system, that has to be kept private and confidential. The ai…
The purpose of this thesis is to determine and to better inform industry practitioners to the most appropriate classification and regression techniques for modelling the three key credit risk components of the Basel II minimum capital requirement; probability of default (PD), lo…
Although there is quite a rich literature relating to competitive innovation there is relatively little relating to technological collaboration. However, ignoring collaborative possibilities may result in overestimation of the importance of selfinnovation. This thesis is therefo…
Retaining customers has become extremely crucial in the online environment due to high competition levels. Although the role of switching barriers has been examined quite extensively in the offline marketing environment, their presence and importance in predicting customer reten…
Leveraging purchasing power through collaborative purchasing arrangements is widely used to deliver efficiency savings in public procurement. The success of such arrangements requires the purchasing behaviours of individual members of the collaborative organisation to change in …
This thesis examines the role of self-conscious emotions (SCEs) in ethical consumption. The work is primarily psychological and it seeks to add to the generic literature on the role of emotions in consumer behaviour by focusing on SCEs, such as guilt and pride, and analyses thei…
This thesis contains three self-contained studies on firm bahaviour during a period of trade liberalisation and export boom in China. In Chapter 1, we describe the general institutional background of the Chinese export boom from 2000 to 2007, look into the structure of this grow…
Drawing on the transcripts of 47 semi-structured interviews with HR practitioners in local government in the English Midlands, this thesis explores what Beech (2008) calls the ‘route to meaning construction of the self’ of HR practitioners as they navigate discourses of HRM and …
This thesis is a Case Study of a professional technical training programme designed for an Executive Agency of a major government department. The purpose was to explore the structure, strengths and weaknesses of the programme and to put forward useful suggestions for improvement…
The thesis analyses commitment to the EAC customs union protocol. In contrast to previous studies, this research compares state preferences at the negotiation stage with their adherence to each provision in the protocol during the transposition, enforcement and application stage…
Collaborative knowledge-building (CKB) in online social networking settings is an area of concern among educators and researchers alike. The focus however, seems to be on how social networking sites mediate the process of CKB while neglecting the role of design in making such kn…
The focus of many marketing studies is to understand the needs and anticipations of consumers and how they can be provided with positive experiences. In their efforts to understand the consumer, consumer behaviour researchers generally adopt a cognitive perspective, which propag…
The thesis sets out the political, economic and social forces and the parallel institutional and technical factors that shaped the development of the ferry sector between 1948 and 1987. It provides as full an account as the available record permits of an important shipping indus…
Recent developments in the literature central to the Service-Dominant (S-D) logic perspective highlighted the importance of customer value. In this perspective, value is seen to be created, determined and perceived by the customer through use or 'value-in-use' which directly hig…
Drawing on data from Workplace Employment Relations Survey 2004, this thesis assesses the uptake of High Performance Work Practices (HPWPs), the factors associated with the uptake of HPWPs and the relationship between HPWPs and performance (also termed the "HPWP-performance link…
This research investigates the links between operations strategy, business environment, operations resources and business performance of retail firms in China. A framework integrating operations strategy with business environment and operations resources was developed based on e…
This study used the 'delivery paradox' (Blaug et al. 2006, p.6) as a catalyst to examine customer satisfaction with the public services. The 'delivery paradox' exists where the rise in the level of delivery improvements does not elicit a corresponding rise in public satisfaction…