Consumers often behave in ways that are in apparent contradiction to their expressed ethical concerns (e.g. Carrigan and Attalla, 2001). In light of this, it is imperative that theories of consumer's ethical decision-making explain the ways in which people justify these acts to …
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The United Nations Convention on Contracts for the International Sale of Goods (CISG) is one of the most successful international instruments that provide uniformity in the rules for international trade. It has been adopted by seventy-three countries and has been in force for tw…
This research examines in detail the ability (logic) of organisations to adopt commodity work business processes. Four case studies taken from within one major UK retailer, Boots The Chemists, examines how a single work business process, that of call centres, has been developed …
The concept of consumer ethnocentrism has been in the centre of scholarly inquiry for more than twenty years. The original dimensionalisation and operationalisation of the construct has been introduced in the marketing literature back in 1987. Since then the relevant literature …
This research investigates the relationship between the success of a regional economy – particularly that of the Yorkshire and the Humber region - and the adequacy or otherwise of its logistics infrastructure and services, in order to determine how regional competitiveness can b…
The importance of studying the Russian market stems from several characteristics such as experiencing transition from a command to a market economy that is seen in its business networks, being the biggest emerging stock market and high potential for business. The ‘command period…
This study examines the cultural impact on consumer perception and attitudes towards advertising in Kuwait. A questionnaire was distributed to 520 consumers from three different nationalities; Kuwaiti and Arabic, East Asian and Indian, Western consumers from Europe, The United S…
This thesis is concerned about firm’s merger and competition behavior in modern economies in which networks are ever-more important and how to optimize merger policy when network externalities present. As a demand-side economics of scale, network externalities bring benefit to c…
In the domain of services marketing, the most researched area is in service quality. Since the pioneering stage of service quality research in the early 1980s, most of the studies have been conducted in the context of consumer services and consumer professional services. The pur…
This thesis is concerned with the subject of ethical decision making. A large number of theoretical models of ethical decision making have been developed in recent years. Apart from a small number of studies, there has been very little empirical testing of the theoretical framew…
This thesis is a study formulated under the rubric of understanding ethically questionable behaviour in consumption. It is argued that ethics research in the market place has tended to focus with a perspective of business practice, leaving an understanding of the consumer perspe…
The services advertising literature has called for additional studies of the type of tangible cues and advertising appeal that reduce the intangibility of services. This research proposes that the display of service attributes, as tangible cues, that consumers can easily link to…
This thesis employs the CGE approach to appraise three distinctive issues. Using hypothetical data, Essay 1 estimates how customs union outcomes are sensitive to market size and competitiveness. Further, common external tariffs are adjusted to ensure necessarily welfare-improvin…
In the last two decades, we have been watching a dramatic change in the nature of buyer-seller relationships. Relationship quality (RQ) is nowadays seen as the source of superior performance and competitive advantage, rather than service quality and/or customer satisfaction. As …
The aim of this thesis is to make a comprehensive assessment and comparison of the quantitative economic impacts at both the domestic and the international level of four alternative FTA options in East Asia - ASEAN-China, ASEAN-Japan, ASEAN-Korea and East Asia - by using a stati…
This thesis concerns case definitions for work-related stress; that is, the criteria used for the identification of a person as presenting a case. It has its focus on case definitions used as the basis for measurement in two related domains in the British context: large-scale na…
Recent media reports have drawn attention to entrepreneurs who have successfully owned several businesses. Entrepreneurs who have owned at least two businesses are known as 'habitual entrepreneurs'. However, not all habitual entrepreneurs are consistently successful. Further, st…
The rate of growth of investment in mutual funds has increased dramatically over the past decade. Many studies have developed models for performance evaluation and have examined whether fund managers provide value added for investors. Most of these studies, however, have focused…