Whether you are establishing a quality management system for the first time or improving your existing system, this best-selling guide to effective quality management using the ISO 9000 family of standards as a framework for business process management (BPM) and improvement is a…
Hoyle addresses each individual requirement of each clause of the ISO 9000 standard, explaining its purpose and scope, and offering practical guidance on how to meet it. This edition has been updated to include the latest revisions.
This reference text covers the trilogy of processes - quality planning, quality control, and quality results - that underlie management for quality. This edition contains all the tools necessary for successful quality engineering and management.
