A call centre is the core of a business's customer relationship strategy. This text aims to help position and improve call centres for long-term success. It explores how the call centre works, how it fits into the bigger picture of business strategy, what the future holds, how n…
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A call centre is the core of a business's customer relationship strategy. This text aims to help position and improve call centres for long-term success. It explores how the call centre works, how it fits into the bigger picture of business strategy, what the future holds, how n…