kundetilfredshed

Maximizing call center performance: 136 innovative ideas for increasing productivity …

by Bodin, Madeline

0 Type: Book

This text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre fun…

Designing and delivering superior customer value: Concepts, cases, and applications

by Johnson, William C., Weinstein, Art

fromCRC revivals

0 Type: Book

First Published in 1999: This book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).