From the co-author of the two-million copy bestseller "Getting to Yes," a state-of-the-art book on negotiation in the '90s. Featuring an all-new chapter to familiarize readers with the main concepts of "Getting to Yes" and other negotiation strategies, "Getting Past No" reveals …
We all want to get to yes, but what happens when the other person keeps saying no' How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker' In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven …
From the co-author of the two-million copy bestseller "Getting to Yes," a state-of-the-art book on negotiation in the '90s. Featuring an all-new chapter to familiarize readers with the main concepts of "Getting to Yes" and other negotiation strategies, "Getting Past No" reveals …
Consumer ADR in Europe
by Hodges, Christopher J. S., Benöhr, Iris, Creutzfeldt-Banda, Naomi
"This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, th…
"This is the first systematic comparative study into how consumer ADR systems (usually ombudsmen and médiateurs) work, the differing national architectures within which they operate and how they can be improved. It describes ADR schemes in Belgium, France, Germany, Lithuania, th…
