A descriptive, cross-sectional research study was conducted to measure patient satisfaction with physician services and its correlates in Kuwait. The relationship between sociodemographic factors such as age, gender, marital status, and patients' overall satisfaction were examin…
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The issue of business process capabilities and internal service quality has been explained from different approaches. However, the relationship of those two variables to health care service quality, patient satisfaction, behavioral intentions has received little attention in the…
This book provides an invaluable 'one stop shop' to help students, practicing doctors, nurses and other healthcare practitioners value and improve their skills in this area.